Refund policy

Returns, Refunds & Cancellation Policy

At Junior Billionaire, we want you to shop with confidence. This policy explains how to request a return, exchange, refund or cancellation.

Return Eligibility

We offer a 7-day return request window from the date of delivery for eligible products.

For ordinary returns and size exchanges:

  • Products must be unused, unworn and in their original condition.

  • Original packaging, tags, manuals and accessories should be included.

  • An order number or other proof of purchase is required.

Please contact us before sending a product back so we can provide return instructions.

These conditions do not limit your rights where a product is defective, damaged on arrival, incorrect or materially different from its description.

Damaged, Defective, Incorrect or Missing Items

Please inspect your order on delivery and report visible damage, incorrect products or missing items as soon as possible, preferably within 48 hours.

Email juniorbillionaire@gmail.com with your order number, a description of the issue and available photographs or videos.

An unboxing video helps us investigate, but it is not mandatory. We will review other reasonable evidence. A claim will not be rejected solely because you do not have an unboxing video or because a defect became apparent after 48 hours.

For a verified issue, we will provide an appropriate resolution, including a refund or, if you agree, a replacement or exchange. Store credit will not be compulsory.

For delivery beyond the stated schedule, contact us to discuss cancellation or a refund where applicable. Statutory rights relating to late delivery remain unaffected, including applicable force majeure exceptions.

Products Excluded from Ordinary Returns

The following are excluded from returns for a change of mind:

  • Personalised or customised products

  • Sale or discounted products, including purchases using coupon codes

  • Gift cards

  • Inflatable and swim products

  • Opened or used personal care and hygiene products

  • Products used or damaged after delivery by the customer

These exclusions do not prevent valid claims for defective, damaged-on-arrival, incorrect or misdescribed products. Paying with a gift voucher does not remove those rights.

Exchanges

Eligible size exchange requests must be submitted within 7 days of delivery and are subject to availability.

We ordinarily allow one size exchange per order. Exchanges solely because of a dislike of colour or design are not offered.

If an approved exchange item is unavailable, you may choose an available alternative or a refund. Store credit is available only if you choose it.

The one-exchange limit does not apply to unresolved defects or an incorrect replacement supplied by us.

Return Shipping

For verified defective, damaged-on-arrival, incorrect or misdescribed products, Junior Billionaire will cover reasonable return shipping costs.

We will arrange reverse pickup where available. If pickup is unavailable, we will provide self-shipping instructions and agree on reimbursement of reasonable shipping costs before you send the parcel.

For other eligible returns or size exchanges, applicable shipping charges will be explained before you proceed.

Please hand over approved returns within 7 business days of receiving instructions. Contact us if you need more time. Courier delays or pickup failures outside your control will not automatically cancel your claim.

Refunds

Approved refunds for prepaid orders will be returned to the original payment method.

For COD orders, refunds will be made by bank transfer or UPI after verification of the necessary payment details.

If a refund to the original payment method is technically unavailable, we will contact you to arrange an appropriate alternative monetary refund.

Store credit is optional and will be issued only with your explicit agreement.

Returned items will ordinarily be inspected within 3 business days of receipt. Once approved, we will initiate the refund within 5 business days, or sooner where applicable law requires.

Your bank or payment provider may take additional time to credit the amount. We will share confirmation and any available refund reference and assist with delayed refunds.

Refunds cover the amount actually paid for the returned item, including applicable taxes. For full cancellations before dispatch, we will refund the full amount paid, including shipping charges.

For returns caused by our error or a verified product defect, related delivery charges will also be refunded where applicable. For other eligible returns, original delivery charges may be retained, as explained before the return proceeds.

Amounts paid using a gift card or existing store credit will ordinarily be restored to that balance; amounts paid separately will be refunded through the relevant payment method, subject to applicable law.

Order Cancellation

You may request cancellation before dispatch by emailing juniorbillionaire@gmail.com with your order number.

Approved cancellations will receive a refund through the applicable payment method described above. We do not charge a cancellation fee or require you to accept store credit.

Once an order has been dispatched, it will be handled under the applicable return provisions.

If Junior Billionaire cancels an order or cannot fulfil it, we will refund the amount paid for the cancelled items and any delivery charges attributable to them.

Review of Requests

We may decline requests involving customer-caused damage, misuse, fraudulent claims or products that do not meet the conditions for an ordinary return. We will explain the reason for a refusal.

Nothing in this policy excludes or limits rights available under applicable Indian consumer protection law.

Contact Us

Email: juniorbillionaire@gmail.com
WhatsApp: +91 9004368984
Support hours: 10 AM–7 PM, excluding Sundays and holidays

Please include your order number when contacting us.